Travel Tips & Resources

The University of Florida offers a comprehensive and streamlined travel program designed to support our faculty, staff, and students on the go. Through UF GO, our official booking tool powered by SAP Concur and managed by World Travel Service, we’ve partnered with leading travel vendors to maximize value and enhance the travel experience. 

We are happy to provide helpful tips and information to ensure smooth planning and hassle-free travel. We’ll also highlight exclusive benefits available through our vendor partnerships to help you make the most of every journey. 

Per UF Travel Directives, all airfare, lodging and rental vehicle reservations must be booked through either the UF GO booking tool or by calling WTS. 

World Travel Service (WTS) is the University of Florida’s Travel Management Company.   

World Travel Service “manages” UF travel, they don’t just book it! 

To book, modify, or cancel a Flight, Hotel, or Car Rental reservation: 

• Utilize the online UF GO Concur Booking tool – or – 

• Contact World Travel Service (WTS) for assistance. 

WTS can be reached at (865) 288-1901 or by email ufl.travel@worldtrav.com during normal business hours:
Monday–Friday, 8:00 AM – 6:00 PM ET. 

After hours emergency assistance is available 24 Hours a day for your convenience at the numbers below. Refer to code: S-5CWK when calling (865) 288-1901 (collect calls accepted). 

For Concur technical support email online@worldtrav.com (Monday – Friday, 8:00am – 5:00pm ET). Please include a description of your issue and any screen shots of error messages you received. 

Airfare  

Lodging

Rental Cars  

Cell Phone Apps: 

SAP Concur   

Benefits of using the UF GO SAP Concur app include:  

• Upload receipts on the go.  Never lose a receipt again. 

• Submit your Travel Requests and Expense Reports from your phone. 

• Review and approve travel and expense reports on the go. 

• Book travel from your phone 

Instructions for Downloading the UF GO Mobile App

Trip It Pro  

 

Trip It Pro is free to UF GO Concur users and offers useful information before, during, and after travel. 

Click here to connect your UF GO Concur account to Trip It Pro 

Benefits of Trip It Pro:  

• Once you have a Trip It account, every car, hotel or air reservation booked through World Travel Service whether with Concur or an agent, will appear on the Trip It Pro app 

• Receive real-time updates regarding changes to your flights, i.e. gates, seats, everything 

• View additional trip details, including maps and amenities 

• View future, past, and present bookings,  
• You can retrieve invoices and share travel with colleagues                                                                                                             

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ETA or “Electronic Travel Authorizations” are required for travel to the United Kingdom as well as between other international locations. 

CIBTvisas’ website is an excellent resource for determining when ETAs or other visas are required when traveling around the world:  https://cibtvisas.com/visas
 

Applications for the ETA to the United Kingdom can be completed through the CIBTvisas website, or through the United Kingdom’s government website here:  Apply for an electronic travel authorization (ETA) – GOV.UK 

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Booking Personal Travel for yourself or a companion: 

Employees with a UF GO profile are allowed to book personal travel through the Booking Tool or by calling WTS. We recommend calling WTS when flying for business with a companion who is flying for personal reasons and a separate form of payment is needed.  The WTS agent will ensure that you will be seated together.  See the “Airfare” section for more information. 

Note: Agent/Booking Fees: 

Agent fees are only assessed for Airfare bookings. Hotel and car rentals do not incur a Booking fee.  Fees are not charged for phone calls; they are only charged when airfare is **booked.  Feel free to call WTS before or after booking a flight to ask questions. 

Agent Fees are assessed for all airfare bookings, business or personal in nature.  The CFO’s Office is currently covering all agent fees associated with business travel.  When personal travel is booked, the traveler is responsible for any fees assessed.  (Note: although not a guarantee, utilizing the booking tool could result in a savings that exceeds the amount of the fee).  

Fee schedule: 

• $7 per airfare booking when utilizing the UF GO online Booking Tool. 
• $17 per airfare booking if done with a WTS Agent. Assessed to new bookings as well as changes made to a ticket. 
• $10 for agent assist transactions.  Traveler books in Concur, then requires assistance from a travel agent (i.e. to make a seat change, to request a hotel room by an elevator, etc.). 
• $20 for each After-hours phone call. Calling after hours results in a fee each time a call is made.  Whenever possible, call WTS during normal business hours.