Overnight, Express, International and Ground shipments
Last Revised: 11/14/24
FedEx
Service Types and Definitions
| FedEx First Overnight | Next Day | Delivery By 8:30 am, Next Day |
| FedEx Priority Overnight | Next Day | Delivery By 10:30 am |
| FedEx Standard Overnight | Next Day | Delivery By 3:00 pm |
| FedEx 2Day | Second Day | Delivery By 4:30 pm |
| FedEx Express Saver | Third Day | Delivery By 4:30 pm |
| FedEx Ground | 1-5 Days | Delivery depends on Distance |
Accounts and Assistance
State of Florida Contract #78102200-21
Previously FedEx had been UF’s primary provider for shipping over the last 5 years. Existing UF FedEx accounts were converted to the new pricing structure; reduced rates on the State of Florida contract will bring savings to existing customers. Click here for campus drop box locations
For tracking and shipment related questions: Domestic – (800) 463-3339; International (800) 247-4747
To Set Up a New Account, please fill out the spreadsheet found here, save it to your computer, and then email to govtsupport@fedex.com
For Invoicing Questions, please contact the Government Billing Group at govtsupport@fedex.com
For Technical Issues and Questions: (877) 339-2774
To Manage Your FedEx Billing, please register at https://www.fedex.com/en-us/billing-online.html
To speak with a Customer Service Representative about issues other than setting up an account, please contact:
Walter Burtch
Walter.burtch@fedex.com
(901) 463-3071
Bobby Bledsoe
rdbledsoe@fedex.com
(901) 219-6964
UPS
Service Types and Definitions
| UPS Next Day Air Early A.M. | Next Business Day | Delivery as early as 8:00 a.m. |
| UPS Next Day Air | Next Business Day | Delivery typically by 10:30 a.m. |
| UPS Next Day Air Saver | Next Business Day | Delivery typically by 3:00 p.m. |
| UPS 2nd Day Air A.M. | 2 Business Days | Delivery typically by 10:30 a.m. |
| UPS 2nd Day Air | 2 Business Days | Delivery typically by end of day |
| UPS 3 Day Select | Next Business Day | Delivery by end of the 3rd business day |
| UPS Ground | 1-5 Business Days | Delivery based on distance |
Accounts and Assistance
Sourcewell Contract #090121-UPS
To set up an account and ask for supplies, contact Ben Pena at benitopena@ups.com UPS Director Enterprise Accounts, Government Sector.
To reach a customer service representative for help with multiple account setup, software, or technical account issues please call Enterprise Government Support at 1-800-877-1497, at the prompt say “associate” and for your account number say “6W1436”.
For an additional contact responsible for the State of Florida, please contact Beverly Resendez at bresendez@ups.com