Overnight, Express, International and Ground shipments

Last Revised: 3/5/24


Service Types and Definitions

FedEx First Overnight Next Day Delivery By 8:30 am, Next Day
FedEx Priority Overnight Next Day Delivery By 10:30 am
FedEx Standard Overnight Next Day Delivery By 3:00 pm
FedEx 2Day Second Day Delivery By 4:30 pm
FedEx Express Saver Third Day Delivery By 4:30 pm
FedEx Ground 1-5 Days Delivery depends on Distance


Accounts and Assistance

State of Florida Contract #78102200-21

Previously FedEx had been UF’s primary provider for shipping over the last 5 years. Existing UF FedEx accounts were converted to the new pricing structure; reduced rates on the State of Florida contract will bring savings to existing customers. Click here for campus drop box locations

For tracking and shipment related questions: Domestic – (800) 463-3339; International (800) 247-4747
To Set Up a New Account, please fill out the spreadsheet found here, save it to your computer, and then email to govtsupport@fedex.com
For Invoicing Questions, please contact the Government Billing Group at govtsupport@fedex.com
For Technical Issues and Questions: (877) 339-2774
To Manage Your FedEx Billing, please register at https://www.fedex.com/en-us/billing-online.html

To speak with a Customer Service Representative about issues other than setting up an account, please contact:

Walter Burtch
(901) 463-3071

Bobby Bledsoe
(901) 219-6964

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Service Types and Definitions

UPS Next Day Air Early A.M. Next Business Day Delivery as early as 8:00 a.m.
UPS Next Day Air Next Business Day Delivery typically by 10:30 a.m.
UPS Next Day Air Saver Next Business Day Delivery typically by 3:00 p.m.
UPS 2nd Day Air A.M. 2 Business Days Delivery typically by 10:30 a.m.
UPS 2nd Day Air 2 Business Days Delivery typically by end of day
UPS 3 Day Select Next Business Day Delivery by end of the 3rd business day
UPS Ground 1-5 Business Days Delivery based on distance


Accounts and Assistance

Sourcewell Contract #090121-UPS

To set up an account and ask for supplies, contact Ben Pena at benitopena@ups.com UPS Director Enterprise Accounts, Government Sector.


To reach a customer service representative for help with multiple account setup, software, or technical account issues please call Enterprise Government Support at 1-800-877-1497, at the prompt say “associate” and for your account number say “6W1436”.


For an additional contact responsible for the State of Florida, please contact Beverly Resendez at bresendez@ups.com